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Policies

Reservation Policy

Each class is capped at 16-20 participants depending on the class. You can reserve a class up to 14 days prior to the scheduled class and up to 20 minutes before the class start time. Reserving your class online is the most convenient way to ensure you get into the class you wish to attend. You can also call the studio to reserve a spot. Please do not reserve a spot in any back to back classes on the chance that you may not be able to do the second one. It would be easier for us to reserve the spot for you in the event you choose to stay than cancel a held spot.

Please call the studio if you are running late for class but still plan on attending. This will ensure that your spot is not given to a drop-in client upon the class start time. We allow a grace period of 3 min late allowed into a class for but anything beyond that time will not be permitted into the class as it is very disruptive to the other clients and you run the risk of missing important warm-ups. New clients MUST arrive 15 minutes prior to class start time to meet your instructor and to fill out a waiver. We highly recommend registering online to guarantee your placement in class and to avoid disappointment.

Cancellation Policy

A reservation may be canceled 2 hours prior to the start of the reserved classes. Unfortunately, if a cancellation is made after the 2-hour time frame for a class, a no-show/late cancel fee of $12 will be charged to your credit card on file or the loss of a pass on your class pass package. New Clients with an intro package will lose 1 day off their package for failure to opt out of class in time. We reserve the right to cancel a class if we do not meet our minimum participation requirements.

Waitlist Policy

Please add your name to the wait list if you are confident you can make the class. If space opens up you will receive an EMAIL from us up to 30min prior to the class start time. Please be aware, that is your responsibility to check your email if you have been wait listed to avoid a no-show or late cancellation class charge. If you are on the waitlist and know you will not be able to make the class, please make sure and take yourself off the waitlist. All reservations will be held up to 5 minutes before the class start time. All open spaces after that will be given to clients on the waitlist for the class.

 

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